​Frequently Asked Questions

Q: How do I log in to evaluate my classes?
A: From the myNOVA portal click the "IOTA360 Evaluations" button.  The course(s) you should evaluate will be shown.  If your courses aren't included in the open evaluation session you will reach a screen that states "You do not have courses to evaluate at this time."

Q: What if one or more of my courses is not on the list, the system lists a course that I dropped, or a course is listed that I have never taken?
A: Not all courses are evaluated at the same time. Please do not evaluate a dropped course and do not evaluate a course that you’ve never taken. No further action is required.

Q: The wrong instructor is listed for the course I am evaluating.
A: Click on the "Need Help" link and provide as much information as possible regarding the instructor listing.

Q: What if I need to redo my evaluation, because I evaluated the wrong course or the wrong instructor?
A: Please click the “made a mistake?” link and submit a request to reset the evaluation.  Be sure to include the course name on the request.

Q: What should I do if I cannot complete the evaluation, because I got stuck on one of the pages and could not go back or continue no matter what I clicked on?
A: This is more than likely happening because you do not have "cookies" or JavaScript enabled in your web browser. To see how to enable JavaScript, go to http://support.microsoft.com/gp/howtoscript. To make sure cookies are enabled, see http://www.google.com/cookies.html.

Q: Can my instructor see my results?
A: No. All student responses to evaluations are completely anonymous (unless you identify yourself within the comment box). Your name and email address are not saved anywhere and cannot be seen by instructors or administrators.

Q: How will you use my email address and student ID?
A: The evaluation system uses your email address to send you evaluation announcements and reminders. Your student ID is used to validate your registration in the course you are evaluating. Your email address and student ID are not gathered in the evaluation, but stored in a separate database, and therefore, cannot be associated with the ratings or comments you make.

Q: How can I get confirmation that I completed my evaluation(s)? 
A: Once you've submitted your survey, a confirmation email will be automatically generated and sent to your school email address.  You can also click on the "completed" icon (check mark in a green circle) beside that course to generate a confirmation email.  This feature is only available while the evaluation session is open.

Q: Can I evaluate a course that is already closed?
A: No. We cannot re-open an evaluation once it has been closed.

Q: What should I do if the evaluation site does not work?
A: It may be the internet browser you are using. You may experience trouble accessing the site if you are using an outdated web browser. Please try to access the site by using Mozilla Firefox version 18.0 or later, Microsoft Internet Explorer version 11.0 or later, or Google Chrome version 23 or later.

Q: What should I do if I have questions unrelated to instructor evaluations?
A: Contact your instructor or your school/institution.

If your problem is not addressed by this FAQ, please click on the “made a mistake?” link.